At Erogoods, we believe a good shopping experience should not end after checkout. That is why we offer a 30-day return period, an extra 365-day money-back guarantee on unused items, and for selected eligible cases, a refund without return may be granted once every 12 months per customer.
We offer a 30-day standard return period so you have enough time to decide whether your order is right for you.
To be eligible, the item must be unused, unopened and in its original packaging. For hygiene reasons, opening a sealed product is considered use.
If a sealed item has been opened, it is treated as used and will usually no longer qualify for return under our unused-item policy.
Contact us in writing by email or send your return within the applicable return period.
Include your invoice copy, order number and bank details so we can handle your refund smoothly.
Return shipping costs are the customer’s responsibility unless stated otherwise.
Made a purchase you regret later? No problem. At Erogoods, you can still return eligible products even after the standard return period has ended.
We offer an additional 365-day money-back guarantee on unused items. This extra period applies only to products that are still unopened and unused.
The 365-day extra money-back guarantee starts after the standard return period ends.
Simply inform us in writing within that period, for example by email, or send the item back in time.
For eligible unused and unopened items, we will refund the full purchase amount after processing the return.
When using the 365-day guarantee, return shipping costs are at your own expense. Please include a copy of your invoice, your bank details and the reference to the credit note so we can process your refund faster.
Because we ship across Europe, we know that not every issue should automatically lead to a product being shipped back and forth.
That is why, in selected situations, a refund without return may be granted once every 12 months per customer. This is not an automatic right, but a service reviewed individually by our customer support team.
Refund without return is intended for fair use only and may be approved only for eligible orders and customers.
To help prevent misuse, Erogoods may review account history, order value, delivery details, previous refund activity and other relevant factors before approving a refund without return.
See our Terms & Conditions for full eligibility, review criteria and limitations.
At Erogoods, we try to make every part of the shopping experience feel clear, fair and easy. That includes what happens after your order arrives.